Shipping policy
SHIPPING POLICY
Processing Time Orders are processed within 7 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and order weight.
Special Handling for Tile & Flooring Products Due to the fragile nature of our products, all items are carefully packaged to prevent damage during transit. Large or heavy orders may require freight shipping - we will contact you with a quote.
International Orders (if applicable) International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and must be paid by the recipient upon delivery.
Lost or Damaged Shipments If your order is lost or arrives damaged, please contact us at elitetile509@gmail.com within 1 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your products.
Contact Us For shipping questions, please contact us at:
- Email: elitetile509@gmail.com
- Phone: (509)304-2188